Once a User chooses to avail any service plan or offer announced by CASHPOINT and agrees to purchase that plan by making due payment, such payment shall not be refunded by CASHPOINT under any circumstances whatsoever. Please note that such act of buying CASHPOINT's plan is an irreversible process under applicable law.
Post receipt of payment, CASHPOINT shall create a User ID in its system only after successful KYC verification of the user. If the user is unable to complete successful KYC, CASHPOINT will not be able to create a User ID. Therefore, successful KYC verification is mandatory to avail CASHPOINT services.
After User ID creation, for transactions that fail due to a reason directly attributable to CASHPOINT and where CASHPOINT has received corresponding confirmation from the payment gateway, the transaction amount will be automatically refunded to the user's registered bank account within 3 to 21 working days from the date of the transaction. A confirmation email will be sent to the user's registered email ID. Please note that only the actual transaction amount will be refunded — payment gateway charges and applicable taxes will not be refunded.
For cases where the user receives a successful completion confirmation but does not receive the services, the user must submit a complaint by sending an email to the customer care Email ID provided on this website. CASHPOINT will enquire into the matter and, based on the findings, may refund the payment. In all cases, CASHPOINT's liability will be restricted to providing a valid refund to the extent of the corresponding payment received with respect to that particular transaction. CASHPOINT shall not be responsible for any other claim or consequential liability arising out of failed services on our system.
User accepts that this refund policy is subject to all terms and conditions as stated in the Agreement of the User/business associate/retailer/distributor with CASHPOINT.